Knees near the bars, saddle at max height, feet flat and then some - sounds familiar? Time for the next size.
Here's exactly what it costs
Calculated before you commit to anything.
One-off plan adjustment
£14.26
No exchange fee. You've had this bike 8 months of a 12-month plan - those months are simply re-billed at the 6-month rate, because that's the plan length you'll have actually used.
8 months at the 6-month rate (£17.72)£141.76
Already paid (8 × £16.11)−£127.50
Adjustment due£14.26
Worth knowing: your exchange becomes completely free in 4 months, when your plan ends. Happy to wait? No charge at all. Need the bigger bike now? £14.26 and it's on its way.
Choose their next bike
Based on Sophie's age, we'd suggest the 16".
16" bike
Ages 4–6 · from £16.76/month
● In stock - delivery this week
20" bike
Ages 6–8 · from £19.35/month
● Back in ~3 weeks - reserve now
Choose their plan
Commit longer, pay less per month. Most children ride the 16" for around 15 months.
6 months
£19.61
12 months
£17.83
18 months
£16.76
Every plan: free exchange at the end, repairs included, and if plans change you only ever pay the rate for the time you kept it.
Delivery & return
Sophie keeps riding her current bike until the new one arrives.
New bike delivery dayReturning the 14"
Once the new bike's delivered we'll email your return pack - prepaid label, packing tips, drop-off options. You've got 14 days to send it back, no cleaning needed. Its billing stops the day your new plan starts, and only restarts if it hasn't been posted within the 14 days.
One last look
Nothing is charged until you confirm.
Exchange fee£0.00 ✓
Plan adjustment (14", 8 months)£14.26
New plan - 16" bike, 12 months£17.83/mo
Delivery Thursday · return label emailedFree ✓
Charged today (Visa ····4417)£14.26
Your first £17.83 payment starts the day the 16" is delivered - not today. The 14"'s billing stops the same day.
Sophie's 16" is on its way
Arriving Thursday. Keep riding the 14" until then!
✓
Exchange confirmed
2
New bike Thursday
3
Return 14" within 14 days
✓
All done
What happens next
📦 Thursday - 16" arrives, 5-minute setup (pedals & bars, tools in the box)
🏠 We'll email you after delivery to book the 14"'s collection
💳 £17.83/month starts Thursday; the 14"'s billing stopped today
Here's exactly where you stand - calculated before you commit to anything.
Active · month 8 of 12
First pedal bike · 14" · 12-month plan · £16.11/month
One-off plan adjustment
£14.26
Ending at month 8 of a 12-month plan means those months are re-billed at the 6-month rate - the plan length you'll have actually used. Same fair maths as an exchange, and it's capped: it can never cost more than finishing your plan.
8 months at the 6-month rate (£17.72)£141.76
Already paid (8 × £16.11)£127.50
To settle£14.26
From month 12 there's nothing to pay - finish your plan and returning is completely free.
Return the bike
Everything you need - prepaid label, packing tips, drop-off options - lands in your inbox.
Instructions go to hannah@example.com. No cleaning needed - normal wear is fine, and any bike box works.
The £14.26 adjustment is taken from your saved card - the same one you pay monthly with - and only once the bike is scanned on its way back. Nothing is charged today.
Your return pack is on its way
Check your inbox - everything you need is in there.
Return label + packing tipsEmailed now
Send the bike backWithin 14 days
One-off adjustment (£14.26)Saved card, on return scan
Subscription endsThe moment it's scanned
Changed your mind? Just keep riding - nothing is charged and nothing ends until the bike is scanned at the parcel point.
