When subscribing through Wheelies you are agreeing to enter into a binding contract with Baboodle Limited, trading as Wheelies. These terms set out how it all works.
Billing Date - the date of each calendar month on which the Monthly Fee is due, excluding the first Monthly Fee which is taken at checkout. It is set by the day of the month on which the bike is delivered, and remains the same day of each month thereafter unless changed under these terms.
Monthly Fee - the amount you pay each month to rent the bike, payable monthly in advance. The amount is shown at checkout and in your confirmation email. The first Monthly Fee is taken at checkout; the second is taken one calendar month after delivery, and subsequent fees on the same date each month.
Minimum Term - the plan length you choose at checkout: 6, 12 or 18 months (24 months on selected sizes), confirmed in your confirmation email.
Plan Adjustment - the amount payable when ending or exchanging before the end of your Minimum Term. It is calculated as the difference between what you have paid so far and what would have been due had you subscribed at the rate of the plan length closest to the time you actually kept the bike. For example: you rent a bike on a 12-month plan at £16.11 a month and exchange after 8 months. The 6-month rate for that bike is £17.72. The Plan Adjustment is (£17.72 - £16.11) × 8 months = £12.88. The Plan Adjustment is always capped so that the total you pay can never exceed what completing your Minimum Term would have cost. There is no separate exchange or cancellation fee.
Subscription - the agreement to rent a bike from Wheelies, entered into by transacting on the Platform. Where you do not exchange or end at the close of your Minimum Term, the Subscription continues on a rolling monthly basis at the same Monthly Fee until ended in accordance with these terms.
The Platform - the Wheelies website at www.wheelies.co.uk.
By creating an account or transacting with Wheelies you agree to these terms. Payments are processed by our payment provider, and you agree that an account will be created with them using your details in order to provide the service. We may revise these terms from time to time; the current version will always be at this page.
Your Subscription does not transfer ownership of the bike, which remains the property of Baboodle Limited at all times and must not be used as security in any manner. Provided payments are made in line with these terms and no default occurs, we will not disturb your quiet possession and unrestricted use of the bike for the purpose for which it was designed.
Condition: every Wheelies bike is safety-checked, serviced and refurbished in our own workshop before dispatch. As part of our commitment to sustainability, many bikes are gently used: you may notice small signs of wear, but nothing affecting safety, performance or overall appearance.
Wear and tear: reasonable wear and tear is expected and included - see Repairs below. Excessive damage, neglect or misuse may result in fair repair or replacement charges, as set out in Loss and Damage.
Colours: we make every effort to display colours accurately, but cannot guarantee an exact match to your screen. Availability of specific colours may vary.
Packaging: we reuse boxes and packaging wherever possible to reduce waste. Packaging may not look brand new, but is always clean, secure and fit for purpose. Please keep your box for returns and exchanges - any suitable bike box is fine, but if we need to send you a replacement box we may pass on that cost.
To protect ourselves and our existing customers we perform checks on new customers, including a soft search at credit reference agencies, which does not affect your credit score. By accepting these terms you accept that this check will be carried out using your personal information. We aim to complete checks quickly and will let you know within three working days if we cannot fulfil your order. We may request further documentation, and we reserve the right to reject orders in order to prevent fraud and manage business risk.
Delivery is free within the UK. Delivery of the bike marks the start of your Minimum Term; no fee is charged for the period between checkout and delivery. We aim to deliver on your preferred date but cannot guarantee it, as delivery depends on stock and third-party couriers. Bikes arrive safety-checked and ready to ride following minor setup (handlebars and saddle height), with instructions provided.
Checking your bike on arrival: please inspect the bike on delivery. If you notice any issue, contact hello@wheelies.co.uk within 48 hours of receipt and before riding. Once ridden, the bike is deemed accepted in the condition received. Separately, our 30-day fit promise applies to sizing: if the size is wrong, we exchange it free within 30 days of delivery with no fee and no Plan Adjustment.
You may exchange to any bike in our range at any time. There is no exchange fee.
After your Minimum Term your Subscription continues on a rolling monthly basis until you end it. To avoid a further Monthly Fee, notify us (or begin the return in your account) no later than 5pm on the working day before your next Billing Date. If a Monthly Fee is taken and the bike is received back within 5 days of that Billing Date, that fee will be refunded.
Ending before your Minimum Term ends requires payment of the Plan Adjustment, which is charged to your saved card only once the returned bike is scanned into the courier network. Returns are free: we email a prepaid label and instructions, and you must send the bike within 14 days. No cleaning is required. If a bike is not returned, your Subscription and Monthly Fees continue until it is returned; a bike unreturned 30 days after your Subscription should have ended may be charged at its full replacement value, less amounts already paid in that period.
You may cancel within 14 days of delivery for a full refund less delivery and return costs, provided we receive the bike back within 14 days of delivery in the condition in which it was delivered, with packaging undamaged. If you cancel before delivery, a £10 cancellation fee applies to cover payment-provider costs - alternatively we can change your bike or delivery date free of charge.
You agree to use the bike carefully and as designed, following the manufacturer's requirements and applicable law, and to keep it secured when not in use. You may not alter or modify the bike, or attach anything to it, without our prior written consent unless easily removable without damage.
Repairs arising from normal use - including punctures and wear to tyres, brakes, chains and consumable parts - are included at no charge. Report faults promptly through your account; we will post parts with guidance or arrange a replacement bike and courier swap.
You are responsible for loss, theft or destruction of the bike, and for damage beyond fair wear and tear. Returned bikes are assessed against their pre-rental condition report; where chargeable damage is found we will notify you in writing with the cost within 7 working days of receipt, payable within 7 days of notice. If a bike is lost, stolen or damaged beyond repair, you must notify us promptly and will be charged its replacement value. Theft and loss are not covered as standard.
The bike will be in good working order and condition on delivery, of merchantable quality and fit for purpose.
You agree to pay the Monthly Fees for your plan, any Plan Adjustment properly due, and the costs associated with loss, theft, damage beyond fair wear, or non-return as set out above. Amounts due are charged to your saved payment card. If a payment fails we will retry and contact you; amounts owed and requested are payable within 48 hours, and you authorise us to debit them from your card.
Changes to pricing: we may adjust pricing from time to time. Changes apply to new Subscriptions and to rolling continuations, never to a Minimum Term you have already committed to. Where a change affects an ongoing rolling Subscription we will give reasonable notice, and you may end without penalty before it takes effect.
If you miss payments and are uncommunicative, you agree that we may charge your saved card up to the full value of the bike; such amount is refundable on the bike's return, less any sums properly due. If a bike is not returned we reserve the right to take all necessary lawful action to recover it or its full retail replacement value, and to suspend your use of the Platform. Where we suffer loss from breach of these terms we may recover it as set out under Set-off below.
Where you owe us an undisputed amount arising from breach of these terms, we may apply payments you make towards that amount instead of refunding, provided the loss has been clearly explained to you in writing, the amount is proportionate and no greater than our actual loss, and your statutory rights are unaffected. We will tell you in writing the reason, the amount applied, and any balance due or refundable.
Either party may terminate with immediate effect on written notice if the other commits a material breach not remedied within 30 days of notice, or enters insolvency or ceases business. We may terminate immediately if you fail to pay amounts due. On termination you must pay all outstanding charges and return the bike.
Unless stated otherwise, discount codes are valid for the first month's payment only, limited to one per customer, cannot be combined with other offers, apply to the subscription fee only, and have no cash value. Codes may be restricted by bike, plan length, or customer eligibility; eligibility is confirmed at checkout. We may withdraw or amend codes at any time, and codes cannot be applied retrospectively.
We are not affiliated, associated or officially connected with the manufacturers or brands featured on our website - including woom and Frog - unless otherwise stated. Their names, marks and images are registered trademarks of their respective owners.
To the fullest extent permitted by law, Baboodle Limited disclaims liability for indirect or consequential loss arising in connection with the service, and where a valid claim arises our liability is limited to the sums paid for the service in the year the claim arises. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or breach of our obligations under the Sale of Goods Act 1979 or the Supply of Goods and Services Act 1982, and nothing affects your statutory consumer rights.
English law applies to these terms and any dispute arising from them, and the English courts have jurisdiction.
Email hello@wheelies.co.uk and we will do our best to put things right. As a business authorised and regulated by the Financial Conduct Authority we operate a formal complaints procedure and treat customers fairly throughout.
Wheelies is a trading name of Baboodle Limited, registered in England and Wales, company number 14055535, authorised and regulated by the Financial Conduct Authority (1036386).
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